Touch 50 Gray bars onscreen

Hey lady and Gents I’m the new guy!
Just installed my new touch 50 to my new Cerbo GX and Get gray bars though all the word in menu and one large gray bar down middle of status screen. Was barely able to read screen for soft ware update but was successful for new Ver 3.42. rebooted GX couple times and also 50 but still gray line.

Hi,

Can you post a picture?

Do you know how to connect with remote console? Would be good to confirm that is showing correctly


I have Multi plus on computer and remote view and works fine.
HDMI issue…Cerbo GX or Touch 50

any words of wisdom would be appreciated

In most cases I’ve seen such bars, it was a hardware issue.
Warranty…

Alex is correct, I’d suggest contacting your dealer for an RMA, apologies for the hassle.

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Thanks for your help going to exchange!

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