Randomly frozen GX Touch Display on Cerbo GX

DIY
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1

New cerbo GX and GX touch screen running on latest firmware, 3.55.

Every once in a while, when I wake up the screen it does not respond to touch afterwards.

One weird symptom is that the the numbers on the screen flicker rapidly as it they were updating super fast and then stop, and the UI ends up frozen. the only way to get back to a good state is to reboot. The web UI remains functional when the screen is frozen.

Is this a known issue? It feels like a software issue more than hardware but it would be great to get feedback to know when this will be solved!

Thanks :slight_smile:

2

(Actually not a DIY issue, this is on an install my a Victron professional installer)

3

I was looking for a topic that deals with the same problem I have, I also find the display frozen on a page that is not the one where I left it the last time I used it and the only part of the display that responds is the one in the top right to turn off the display. To solve the problem I can only restart the Cerbo, disconnecting the display and connecting it again has no effect. Of course on the web side everything works and if I connect to the web part locally (not via VRM) the same.

4

Looks like a very similar problem. The only workaround I found was to disable display sleep altogether, and then it never freezes. No idea what impact it will have on the display in the long run, but it does the trick for now.

@victron any feedback?

5

Ah so it seems like a problem with the display not recovering properly after a sleep mode? Good to know I wouldn’t have gone in that direction. Thanks

6

Hi Both,

No known issues for this, and I don’t see any others yet so I don’t think it is wide spread.

If it were my unit, I would first try the complete factory reset to defaults.

If that didn’t work I would get in touch with my dealer for warranty RMA.

There is another somewhat similar post here where the user reverted back to the old GUI and that solved it for them - Victron Cerbo GX Screen Goes Black screen Any Fixes? - #2 by lxonline

7

Thanks for the reply, when you say to do a factory reset you obviously mean the Cerbo, can you help me on how to make a backup of the settings to reload after the reset? Thanks

8

Hi @andrea

Unfortunately there is no method yet to save and restore the settings, it needs to be done manually.

Instructions for a factory default reset are here - 18. Reset to factory defaults and Venus OS reinstall

10

We ended up with a RMA, the new unit is working well so far, no freezes yet :slight_smile:

11

Hey @elafargue good that its fixed!

We’re you using the New UI or Classic UI ?

12

Ps. did you replace the Cerbo or the GX Touch?

13

Coming to you guys from the future. I am getting the same issue with my Ekrano GX touchscreen. Frozen screen with ocassional and scrambled fuzzy letters and numbers. It started happening when I first updated the firmware from v3.55 to v3.63 after 1 month of commissioning. The screen simply froze after 3 days of screen turning on and off. I reverted to v3.55 and it was working as intended for about 3 weeks. I then saw a new v3.64 and upgraded to that. The screen froze again after 1 week of operation.

It freezes in the same manner. With the screen turned off, when I touch it to wake up the screen the response is not inmediate. It takes about 7 seconds to turn on just to show me a frozen dashboard. It occasionally flickers with garbled text and numbers and then goes back to the frozen original image. Web UI works great, remote screen also works. In fact, I can only reboot the Ekrano via the remote console in the web UI. After rebooting, the screen worked for 1 week before freezing again, in the same manner as described before.

Edit to specify I am using the New UI in dark mode.