I am reaching out here to ask for help from the Victron community, as I cannot find any solution to a problem that occurred on my QUATTRO 12/3000/120A (230V) after modifying the DIP switches (following the protocol in the official manual). At the time, I did not have an MK3, so about a week ago I used the DIP switches instead. I should mention that everything was working perfectly before the modification: “CHARGER ONLY” mode OK and “INVERTER” mode OK.
Here is how my QUATTRO is connected:
Shore power 230V/50Hz from the marina pedestal connected to AC-IN 2
Generator (not in service and not connected) on AC-IN 1
1100Ah of 12V Gel Deep Cycle batteries
After saving the DIP settings while strictly following the manual, here are the issues:
The QUATTRO only works in “INVERTER” mode
“AC-IN input” appears as “disconnected” on the CERBO GX and VictronConnect via MK3 USB-C
230V measured with my voltmeter at the QUATTRO “AC-IN 2” input terminals
On the CERBO GX and MK3 I read: AC-IN 2 = 0V, 0.00A, 0W, and 0Hz
If I connect the shore power to AC-IN 1, I read on the CERBO GX and MK3:
AC-IN 1 = 231V, 0.00A, 0W, and 50.1Hz
If I switch the front panel to “Charger Only” in this configuration, I hear the relay “click,” “MAINS ON” flashes about ten times, then “FLOAT” once, then “INVERTER” once, and it shuts off
If the cable is connected as usual to AC-IN 2 and I switch to “CHARGER ONLY,” nothing happens. No “click,” no LEDs
I have tried multiple times to configure the DIP switches according to the manual without success. I also purchased and configured the Quattro with my supplier using an MK3 USB-C, without success (I am on Mac, so I do not have VE Configure). At one point, a message briefly appeared in VictronConnect when connecting the MK3: “AC-IN 1 input ignored” and “AC-IN 2 input ignored.” The message stayed for a few seconds and never appeared again.
The QUATTRO also says the tension is 13.98V when all the other equipment (MPPTs, Smartshunt, say it is 13,70v.
(Firmware has been updated too on VictronConnect through the MK3 USB-C, to no avail)
If anyone could help me, please
Thank you in advance.
My boat is equipped with:
VICTRON QUATTRO 12/3000 - 230V - 120A inverter/charger
3 DMEGC 445W 12V bifacial solar panels
3 VICTRON MPPT 100/30 SMARTSOLAR solar charge controllers
VICTRON BATTERY PROTECT 12/24 220A
5 VICTRON GEL DEEP CYCLE 12V/220Ah batteries (ref. BAT412201104) in parallel (total 12V / 1100Ah)
I’ve borrowed a Windows laptop and used VEConfigure and set everything properly. To no avail once more. Still same ■■■■ : 230V measured with a voltmeter at the AC2 input terminals of the QUATTRO and on the two boots over the blue capacitor on the picture, but nothing appears on the QUATTRO through the CERBO GX, nor VictronConnect. 0V, 0A,0W and 0Hz I’ve disabled the Virtual Switches on VE configure. AC-IN still appears as “disconnected”
I’m going nuts…
On the GX it is set to “ON”. It doesn’t charge nor distribute 230V when wired to AC-IN 1. It only says “231V”, 0a, 0W and 50,1Hz.
When I bought it a couple of months ago, when I first installed it I had the exact same problem. I cabled everything as mentioned on the manual : 230V appearing on terminals but no AC distribution nor battery charging. It was converting but not charging/distributing. I sent it back to the provider, who tested it and it worked perfect in their workshop. I was quite surprised. They sent it back and it worked straight away indeed, I had cabled it the exact same way… until that day I modified the DIP switches. Exact same LED signals and voltmeter problems. I don’t know if it helps…
I didn’t modify anything except the DIP switches. It had been working perfect till the modifications of the DIP. Same cable, same dock, same space… same everything except the DIP (that had been reset since then)
Yeah I did it a couple of times by updating the firmware through MK3, cause it’s supposed to do a reset. Otherwise you need a password on VE Configure to reset it to factory settings, but I don’t have that password. Come what may, thanks a lot for taking the time to write me back, trying to help me out. I’ll keep you posted if I get a solution
Quick update to anyone interested or facing the same issue. I had been thinking since the beginning that it could be a relay issue as I faced the same problem when I bought it. So this problem occurs sometimes on boats with windlass, with the rely contacts being stuck. I told the provider about this, but he didn’t know much about it. So when this occurs on a windlass, you usually kick the relay box with a wrench to get them unstuck. After trying to set it up an umpteenth time, I thought it’d be time give it a try. So I punched the Quattro two times on the face and once on the top of it after turning off DC, AC and turning off the Quattro. Turned it back on and it ■■■■■■ woooorked. Thanks a lot to LX for taking to time to help
