Phoenix Smart IP43 charger: Firmware none, multiple blinking (flashing) lights

DIY
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1

I’d be grateful for some help.

I’ve just returned to the boat to find the Phoenix Smart Charger inoperative. Low, Bulk, and Abs lights flashing amber; all four Mode lights flashing blue. When I connect to it using the Victron Connect app it opens Firmware update page: Current version: none; New version: v3.61. But when I try to install the new version it fails at 93%.

Any suggestions?

2

Can you try another phone/tablet?

Add a service report to your post:

3

Thanks for your suggestion. I’ve tried using a phone and an iPad: no change.

4

Report log…

VictronConnect_report.log.txt (481.2 KB)

5

Hi @Farbrook

From the service report we can see that the chargers stays in its firmware download state (the so called bootloader) after the update. This can be caused by a problem with the internal storage or can be caused by a “sticky” button. So when you are sure that the button is not continuously pressed, there seems to be a hardware problem with the charger that cannot be fixed. I would advice you to contact the seller to have it replaced under warranty.

Kind regards,
Thiemo van Engelen

6

Thanks Thiemo

When you say a ‘sticky button’: what button do you mean?

Simon

7

Hi Simon,

I mean the mode button.

Regards,
Thiemo van Engelen

8

Thanks for your help Thiemo.

Simon