I was attempting to add a second Quattro into my setup and when I went into update / align the firmware on both units I ran into the following;
My first unit is ~12 months old: PN: QUA242305130, it shows up in the VE config tool with product ID 2776 and the full name of the unit spelled out and the latest firmware version is v556
My new unit: PN: QUA242305130, it shows up in VE config with product ID 2778 (no name spelled out, just the number), and Firmware v557 as the latest.
Did Victron change chipsets? Can these units be run in parallel? I thought I had to insure they were on the same firmware?
I can’t explain the reasoning for the chipset change, but you’re far from the first to experience this issue.
Get in touch with your distributor for the units; they’ll be able to file a Level3 support ticket to hopefully get matching FW files for the two different units that -with some exceptions- should allow them to be run in parallel.
Thank you for your comment. However, the answer turned out to be – Yes, there was a firmware change, No, they could not be paired, and Yes, they must match. My distributor was kind enough to take back my 1 year old unit and replace it with one that matched my new one. Luckily, I’m only working with two units. This could be tough on someone with a larger configuration.