My cerbo cannot connect to the VRM servers. It shows a connection error> 152 timed out. The cerbo had not made any updates as it cannot connect to vrm so i manually updated the firmware and am now running 3.81. I have tried many things. I am connected through a Starlink connection, i have had this connection for months and there were no changes made on my part when it stopped connecting to vrm.
Any help welcome.
thanks
Can you try connect it to a mobile hotspot as a test?
Hi, I cannot do that test as I live in a remote area without cell coverage.
The starlink connection i use has been working for 2 years and continues to work. Nothing changed and yet my cerbo just cannot connect to the vrm portal.
Does the Cerbo use Wi-Fi or Ethernet to connect to the Starlink system?
Can you put a laptop on the same network as the Cerbo, and then open a web browser to Venus.Local (or whatever the IP address is of the Cerbo)? That way you can check if the network is good.
There is only one network, the Starlink system, that both the Cerbo and the laptop connect to. WHat is this step of using the web browser to go to the IP address of the Cerbo? Can you walk me through it as I don’t understand.
On your laptop, connect to the Starlink network.
Open a web browser like Edge, Google Chrome, or Mozilla Firefox.
Type in this URL:
It will try to find the Cerbo on your LAN.
If it is successful, it will show a Cerbo Venus GX remote screen in the browser. This means that the Cerbo is talking to the network.
If it fails, then the Cerbo is not talking to the network and/or the laptop. You need to find out why. It might be the network settings in the Cerbo have to be changed.
I followed the instructions. My laptop is finding the cerbo on the LAN. it displays the stat screen on my laptop. When i go on the app with my phone it says my cerbo is offline and will not show me the display. Also, the touch screen attached to my system says it is not connecting to the vrm portal and continues to show error 152. It would appear that the cerbo is fine within my LAN but fails to connect to the VRM servers.
On the screen, go to the Settings > VRM. What is the Connection Status? When did is the Last Contact?
This might tell us when the problem started. Do you know what changed at that time?
What was the old version of firmware on the Cerbo before you updated it to 3.81?
Did you reboot the Cerbo? Did you try reverting to the old firmware?
3.85 is current. Changing firmware is not always a good idea.
Check VRM for logs: If you use the laptop to connect to VRM, are there messages in the logs?
Check the Event Logs. Check the Alarm Logs.
I realize you said it stopped working on Sept 22, but am looking for any insights.
