Saso
August 31, 2024, 2:32pm
1
Hello,
PIN forgotten, PUK unsuccessfully tried to reset several times. Tried also several variations on the PUK No. but no sucess. Always receive the same error -unsuccessful .
I could post the BACK side picture of the MPPT if someone read something else than I do , but i suspect some other problem not typo.
Any idea ?
Thank you
thiemovanengelen
(Thiemo van Engelen (Victron Energy staff))
September 4, 2024, 7:03am
2
Hi,
Can you post a screenshot of the sticker with the serial number and PUK code? And perhaps a screenshot of the error message in VictronConnect?
Kind regards,
Thiemo van Engelen
Saso
September 5, 2024, 7:37am
4
And Yes, I deleted all my Viktron devices from BT phone , watched the video suggested and reboot my phone.
Maybe I simply read the PUK Wrong
thiemovanengelen
(Thiemo van Engelen (Victron Energy staff))
September 16, 2024, 7:02am
5
The problem was indeed a PUK code that was read wrong.
For other people with a similar problem: The correct PUK code can be obtained by contacting the distributor via the following link: https://www.victronenergy.com/support-request
system
(system)
Closed
September 30, 2024, 7:03am
6
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