Hello,
PIN forgotten, PUK unsuccessfully tried to reset several times. Tried also several variations on the PUK No. but no sucess. Always receive the same error -unsuccessful .
I could post the BACK side picture of the MPPT if someone read something else than I do , but i suspect some other problem not typo.
Any idea ?
Thank you
Hi,
Can you post a screenshot of the sticker with the serial number and PUK code? And perhaps a screenshot of the error message in VictronConnect?
Kind regards,
Thiemo van Engelen
And Yes, I deleted all my Viktron devices from BT phone , watched the video suggested and reboot my phone.
Maybe I simply read the PUK Wrong
The problem was indeed a PUK code that was read wrong.
For other people with a similar problem: The correct PUK code can be obtained by contacting the distributor via the following link: https://www.victronenergy.com/support-request
