MK3 Usb Device not able to pick up my Multi + 2

Good Morning All

I am having an issue with my Multi +2 not being able to connect to my Pc via the MK3 device.
The Multi is a 24v 3000 no solar just a backup setup, nor GX, Cerbo or Venus installed, i used to be able to connect to it but after a few firmware updates the Victron connect nor VE Configure can gain access or find the Mulit.

I have used the same MK3 on two other sites with no issues on my laptop with no issues.
I have tried all the possible cases of drivers, patch cables, different ports etc which has left me clueless. The only way i see is to use a GX device to possibly try and make a connection.

I have seen this issues on many pages and was hoping there was some light now as to why this happens.

thank you
Amith