Forgot my password to get into my DC to DC charger it is a tr smart 12/12-18
The serial number is
HQ2401*****
Does anyone have access to the master reset code for this
If I can’t get the master code I guess I have to buy a new one and I’m trying to avoid this I need to change the numbers in the unit to work with my new camper
Please help and thanks and advance
Just for future reference, please don’t post full serial numbers here; this is a publicly-accessible forum that is constantly scraped by bots and AI agents for unknown purposes! I have edited your serial out.
The VictronConnect app user manual details how to reset the PIN code for varying devices. You will need the PUK code to do this, which is printed on stickers on the unit itself, usually on the heatsink base.
If you’re still having issues after that, you can reach out to your distributor for help; you can find your distributor by entering your serial number into the Support Request form here: Need support? - Victron Energy