I have a battery storage installation for a solar powered light tower that incorporates a MPPT, Multiplus inverter, Smart Shunt, and an Ekrano GX. Recently I saw a message on the Ekrano GX screen that a firmware update was starting, and since then, the screen has been blank white and seems to be fro…

Try doing a factory reset following the process in the Ekrano GX manual. That’s resolved the issue for me in the past. Good luck!

Thanks for the feedback! I/we were not the ones that originally configured the Ekrano GX for this system. Not knowing how difficult/ simple it is to configure, is there a way to copy that configuration over from one of the other 11 units we have?

@guystewart Guy, Sean has a question about saving and applying VenusOS settings. Thank you.

On the VRM Portal I see an option on the left hand side to “Upload GX File” Can I save the GX file from another one of the identical installations, then upload that file over to the unit I factory reset?

That is for uploading data (telemetry) files to vrm.

Ekrano GX Screen Frozen

Q&A and troubleshooting

guystewart (Guy Stewart (Victron Community Manager)) 6 January 2026 06:50 5

Hi @smcculloughq

Unfortunately at this time there is no way to back up and restore the settings of a GX device.

I hope it comes at some point in the future, but there is no timeline for it.

This is a bit more information here.

Topic		Replies	Views
Ekrano is on and working but screen is blank DIY diy , vrm , ekrano_gx , display , cerbo_gx	1	108	29 August 2025
Unexpected reboots with the new GUI on Ekrano New UI ekrano_gx , reboot , cerbo_gx	2	102	14 January 2025
Venus OS v3.60: New UI Not Loading DIY marine , diy , ekrano_gx , firmware_update , cerbo_gx	5	519	20 June 2025
Randomly frozen GX Touch Display on Cerbo GX DIY marine , expert , display , cerbo_gx	11	954	13 August 2025
Venus os official 3.51 frozen GX Display Q&A and troubleshooting beginner , domestic , vrm , gx_device , cerbo_gx	0	123	11 November 2024

Ekrano GX Screen Frozen

Related topics