Communication Pylontech et Multiplus 2 GX

Hello everyone.
I have a small setup consisting of a Multiplus 2 GX with three Pylontech batteries (US2000C master and 2x US2000).
After several attempts and configurations, and changing the type A and B cables, I can’t get my Multiplus to recognize my batteries.
Do you have any ideas or should I reset it to factory settings?

Knowing that it does show me a charge percentage and that it seems to be accurate,
But the batteries don’t appear in the device list.
Thanks for your help.

Did you follow all the instructions from victron:

Thank you, Marc.
I did exactly what was indicated in the document, but nothing is working, which is why I’m contacting you.

Thank you for your help.
Sébastien

You need cable A (not B so thats not the issue)

Did you also set the right ve can settings in remote console? Can bus profile 500kb/s?

No dipswitches set on the batteries? (All off, on all batteries)

Did you do a reboot after setting everything right?

I have the correct setting for the VE CAN, the DIP switches are off,
and I restart every time.
There must be a parameter that’s causing the problem. I think I’ve done everything right, that’s why I’m asking for your help.
Who has already done a factory reset on their Multiplus 2 GX?

Ok

I have done that, see this manual: