Yesterday I replaced my cerbo s gx (still working perfectly) with a new cerbo gx. I followed the procedure as explained on the VRM portal to transfer the data from the old installation to the new one. When it gets to the point where it asks to replace the installation I press the button but nothing happens. What am I missing?
I have the same (?) problem while replacing a Cerbo S with a Cerbo GX MK2. I get to step 5 as shown in this manual ( 14. Replacing a Victron GX device in VRM ) , but it does not show the replacement device on the right dropdown (replacement device).
Nevertheless, when I go to “All Installations” the new one is shown.
I can start the process all again but then in the replacement workflow (first step) I get the notice that the Cerbo is already used in an installation and I cannot use it to replace the old one. I did the whole thing a couple of times (involving deleting the new Cerbo from my account and restarting the new Cerbo). no change.
Any help is much appreciated! The gap with no data in VRM is widening as the old Cerbo is defect and the new one collects data that wont be transferred into the old installation.
I have flagged this again. Too many similar experiences now, happened to me as well last week.
Hi all,
We released a fix for this issue of the replacement GX not being visible/selected in the dropdown on the right, sometimes.
I’m sorry for the inconveniences created.
Best regards,
Alex Imbrea