Cerbo GX MK2 Dropped wifi connection, did not reconnect

DIY
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1

My 7 day old Cerbo Installation just sent me a 4am alert that the communication dropped. IE, wifi no longer connected. WTH. I went to the boat and the green and blue lights were blinking. I connected with my phone over BT and could see it was no longer connected to the WiFi. I tried reconnecting and it would not. I tried connecting to a couple other connections at the marina that are farther away but usually are connectible. No luck. I removed power and upon repowering, it connected. I assumed it would have reconnected if wifi went down and came back. I went through the settings and saw the setting to reboot upon lose of wifi. I would think a properly designed piece of equipment should automatically reconnect to the wifi once it is back up, but…
My experience with Victron Equipment has so far not been good. It seems unreliable. My Multiplus is on its way for warranty service because it kept faulting out and leaving me with dead batteries.

Anyone else have similar problems?
Does this thing really need to reboot to reconnect to Wifi?
Is Victron Equipment unreliable? (given the number of people using it off grid, I would hope not but my experience so far is poor)

Thanks,

Steve

2

Wifi is inherently far less reliable (as detailed in the manual here: 7. Internet connectivity )

That said, the unit has a setting to automatically reboot if no contact, under Settings > VRM 9. Configuration

3

@TrueNorth34

What are you WIFi settings on you Access Point/router. At least the Cerbo MK1 is nit compatible with some extended WiFi frequencies.

Maybe you have s tended WiFi frequencies and air channel enabled and your excess point switched to a not supported channel.

Try to disable extended WiFi frequencies and for testing also use a fixed channel.

4

Thanks, yeah, I changed that setting, hopefully it will prevent this going forward.

5

The Access Point/Router is owned and controlled by my marina so I cannot deal with that side of things. If you knew them you would know asking would not help…LOL
I will look at settings and see what suggestions you made might help. My Cerbo is a MK2 and is brand new, BTW.

Thanks!

6

Hi @TrueNorth34

I would connect my Cerbo only to my own network and protect it by a firewall.

I recommend buying a router that connects to your marina and then use LAN to connect your Cerbo to your router.

7

It can a feature of the marina Access Point/Router to disconnect (long) connection/session (security)

8

Thanks, I will have to ask them about that.