VRM - Unable to download production data from VRM

[MichaelO (Michael Omosebi)]

1. Every attempt to “Download Production Data” returns an error without clear definition of cause or remedy.
2. “Installation Overview” data is able to download.
3. This started after Tuesday morning which was my last download from the Portal.
4. I have tried multiple users, the same error message.

[guystewart (Guy Stewart (Victron Community Manager))]

Thanks, I can’t reproduce it, it works for me. But I’ve asked the VRM team to have a look.

[MichaelO (Michael Omosebi)]

Thanks. Will be happy to get a feedback on resolution.

[guystewart (Guy Stewart (Victron Community Manager))]

Hi @MichaelO

VRM team can reproduce the issue with your (and some other accounts) and are looking into a solution.

Thanks for reporting.

[guystewart (Guy Stewart (Victron Community Manager))]

HI @MichaelO

The VRM team has deployed the bug fix.

Can you please try again and report back?

[MichaelO (Michael Omosebi)]

Thanks for the update. I have been able to download today. Appreciate

[nicholas.selby (Nicholas)]

My team and I are experiencing what looks like this same error again when we try to download large chunks of data for our projects. Can we also get some help from the VRM team @guystewart ?

[M_Lange (Matthias Lange - DE)]

There seems to be a problem in the backend and the VRM Team is already working on it.
Please wait and try again later.