VRM - Unable to download production data from VRM_2026

Q&A and troubleshooting
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  1. Every attempt to “Download Production Data” returns an error without clear definition of cause or remedy.

  2. “Installation Overview” data is able to download.

  3. This happens across multiple user accounts tied to the same installations.

  4. @guystewart some other VRM functions seem to intermitently fail too. Please assist…

  5. VRM_InstallationData_Download_Error
    VRM_InstallationData_Download_Error908×452 22.7 KB

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Hi @MichaelO !

Could you add a screenshot of the settings you use when generating the report? I.e. the date range/month & timezone you use.

With kind regards,

Jarco

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vrm_download_settings
vrm_download_settings1341×792 54.7 KB

@jarco Please see the attached image

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Hi @MichaelO ,

We’ve added a hotfix, proper fix will be tomorrow!

EDIT: proper fix is live as well :slight_smile:

With kind regards,

Jarco

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Thanks once again @jarco …

I have been able to download