VRM: No alerts since several months

DIY
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1

Hello,

since April, the VRM portal doesn’t show any alarms for my installation, although it is connected properly (realtime) to my Cerbo-GX. I did have several “High Voltage”-Alarms in the meantime and they were shown on the Cerbo itself. Also, my MP2 is incorrectly shown as “Off” all the time although it is “On” and in “External Control” mode (I’m using ESS Mode 3).

The live and past statistics are working fine for every device, so I wonder where the fault is located…

2

Have you checked your alarms are still set correct in the Menu > Settings > Alarm Rules. It might be worth deleting them and starting new ones.

1 Like
3

Yes, I’ve already done that. But even the list of alarms only shows entries up to April.

4

Okay, removed the triggers a 2nd time and now it’s working fine. Thanks!

5

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