I have a Multiplus 2 5000 GX with external current sensor to measure PV power.
I noticed that the PV power measure sometimes stops working, and I think this occurs after updating settings with VE configure.
Rebooting the build in gateway solves the problem again.
Hey Jeroen, thanks for the report. This might take a while before we work on this. I ever you have it in that state again, please report and allow us to login on the Remote Support feature? That will help a lot - at least with seeing where the problem lies and what would be required to get it fixed.
I will try to reproduce the issue and I’ll let you know.
Hey Matthijs,
I have it in the state again, just by uploading a new config file via Remote VEConfigure (I only changed the maximum charger voltage).
As for now I will reset the gateway otherwise the forecast will be messed up.
Let me know when the engineers have time to take a look so I can reproduce the issue.
[Moderator edit: Removed VRM ID]
VRM Site ID
719245
Hey Jeroen, can you make it happen again? then I’ll take a look.
Yes, I did upload the VE config file without any changes just now.
The solar stays on the last measured value of 2342W.
Status on the remote console is Startup (0) for PV Inverter on Output.
ok, can you enable remote support?
Yes, done.
Thanks! I have seen all that was needed. A bug indeed; we’ll look into it.
Might take a while !
Hope you understand.
Remote support can be closed
#vp-560
Perfect, no problem, a restart solves it fortunately. Thank you.