I am attempting to download firmware for my IP22 (a fix for the HQ25__ group). I am able to download v. 3.67, and it reports that the file is loaded to Victron Connect. However, when I attempt to access the file through Product Info (Manual Update) the new page displays no files: totally blank.
I have deleted and reloaded the VC app, and tried downloading the firmware update numerous times. Any advice would be appreciated!
Tim
Did you download the correct file for your charger?
Yes; there was quite a list, and I made several attempts. I am wondering if my charger somehow is mislabeled (internally)? I am thinking of trying several different combinations of options. I have a 12v/30a 1 lead; I am thinking of trying the 20 amp, and the 3 lead, just to see. Comments?
and thank you for the question; that was a distinct possibility!
On the product info page in VictronConnect there should be a product code below the name.
For the 12/30(1) it should be A330.
Thank you for engaging with me; it is A330
There should be a firmware file with A330 in the name and that should be the correct file.
I have downloaded the firmware file with A330, and then copied it to the VC. I get a screen telling me that it is copied to VC and that I should open the Product Info page and select Manual Update; no files show up on the page.
Thank you for your input, Matthias; does anyone have any other ideas?
Can you please add a screenshot of the product info page of your device?
Can you try to add the FW file again, create a service report after that and add that report here.
The devs can then take a look at it.
VictronConnect_report.log (58.6 KB)
As requested; thank you for taking the time to look into this. Full disclosure: I have convinced my dealer to open a RMA, and plan to take it to him this week.
That’s the answer from the developer:
Seems that there is an issue with the file name encoding, first time I see this happening. If the user removes all the spaces on the firmware file name and adds it again to VC it should work. as suggestion: ip22v367.xup
Could you try that please?
Victron is also looking further into the issue to fix it.
3 posts were split to a new topic: Why won’t my Victron charger enter float mode
This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.
