I’m experiencing a critical issue with my Victron Orion-Tr Smart 12/12-30A.
Originally, the device charged my LiFePO₄ battery perfectly at 30A. However, after selecting the “LiFePO₄” profile, the charging current is now limited to 10–13A. I have tried the following:
Switching back to a user-defined profile
Performing a full factory reset via VictronConnect
Testing with Bluetooth and an iOS device
None of these actions worked: the settings are automatically locked and revert to LiFePO₄, preventing me from manually configuring the charge back to 30A.
I find it highly problematic that a device loses such an essential feature after a simple profile change, with no warning and no option to revert.
Could you please let me know if there is:
an official solution to restore 30A charging,
an alternative firmware,
or a replacement with an unrestricted model (e.g. Orion-XS)?
I can provide the serial number, VictronConnect screenshots, and battery documentation upon request.
Not only is the Orion no longer charging at 30A, but it is also impossible to select a user-defined profile.
The charger automatically reverts to the LiFePO₄ profile, and I cannot manually change key parameters like absorption voltage or max charge current. I’m forced to use only the default LiFePO₄ settings.
For measuring voltage, I have a voltmeter, so that’s easy.
But for measuring DC current, I don’t have a physical ammeter. I will use the data from the Victron SmartBMV, which gives a good estimate of current in and out of the battery.
To help troubleshoot, I have connected my 150Ah LiFePO₄ battery to mains charging (shore power) for the night.
Tomorrow morning, I will disconnect it and perform DC-DC charging tests again. I will take voltage and current readings and share them with you.
This morning, I measured the voltage at the starter battery terminals: it was 12.48 V before starting the engine, and 13.8 V just after startup. This confirms that the alternator is working correctly.
My leisure battery is currently at 65% state of charge, so it should easily accept a 30 A charge current without limitation.
However, as shown in the attached screenshots taken at different times, the DC/DC charger never delivers more than around 10 A.
I would like to remind you that the DC/DC charger was fully reset to factory defaults, and this behavior persists.
As previously mentioned, there is also an issue with the inability to select anything other than the default LiFePO₄ settings.
The user-defined profile option cannot be selected — it always reverts back to the default LiFePO₄ profile.
Would be nice to have the language of VictronConnect at English.
Are all loads switched off during the test?
The BMV only shows the current into the battery minus the loads.
So if you have 30A from the Orion but also 20A of loads the BMV only shows 10A into the battery.
Would be nice if you could measure only the output of the with a clamp meter.
Try to reduce the “delayed start voltage” (engine shutdown detection).
The Orion automatically reduces the output current to keep the input voltage above that setting.
It goes back to the LiFePO4 preset because all settings are exactly like the preset.
Change one of the settings and it should jump to “user defined”.
I’ll check how to switch the app language to English, although the information appears in the same place regardless of language.
As for the loads, the only active consumer is the compressor fridge, which draws around 3 A at 12 V when running (about 36 watts).
As mentioned before, I don’t have a DC clamp meter to measure current directly.
However, I want to re-emphasize that the DC/DC charger used to deliver between 27 and 29 A into the leisure battery, and I have made no changes at all to the electrical wiring since then.
If you think everything is installed and configured correctly and think the device is faulty you should contact your seller/installer to get the unit checked/replaced.
The input voltage measured by the Orion “Tention d’entree” is only 13.1V, not the 13.8V exit the alternator. If the input voltage is low, the Orion will limit the charge current so that the input voltage stays at the shutdown voltage set in “engine shutdown detection” settings. The Orion appears to be working OK, you have an external problem. Either the alternator is not delivering enough power ( too hot, fault in the unit) or you have developed a high resistance connection such as a loose bolt, poor fuse connection, poor breaker. This could be in the positive or negative wiring. As this is a vehicle, connections coming loose is a frequent thing and would explain why it used to work but not now.
I understand that temperature could be a concern. However, after checking, the Orion-Tr Smart 12/12-30A does not exceed 33°C after one hour of operation.
At this point, I’m not sure whether the device is faulty or if an issue has suddenly appeared in the wiring.
But based on all current parameters and behavior, it really seems like the Orion is not functioning properly.
Thank you very much for your time and support.
I will check all the cable connections, especially for any loose bolts or high-resistance points, both on the positive and negative sides.
I will also check the alternator belt tension to make sure it’s properly tightened and not slipping.
