Multiplus 48/500 only charging 1a

I have bought a Multiplus 48/500 to boost my charging on my batteries on cloudy days but its only charging 1a from my generator.

Lots of possibilities. What charge stage is it showing it is in at 1A? Whats the battery SOC at this point? Did you program the MP?

the battery state of charge is 40%. But i have not got communication to the battery to the MP? I did set the maximum charge voltage in MP and it no where near that. I’m sure it was say Bulk charging

Could someone please help this is useless 1a is just not acceptable no help from dealer. It should not be this hard to get a device setup

Maybe we could help if you give us some more information about your system.
What components do you have?
What are the settings of the MultiPlus?

I have the MP connected to a busbar which is connected to 5 Pylontech US2000C batteries I have 2 charge controllers also connected to the busbar the MP is only to add a bit extra charge on cloudy days from a generator. my MP is also connected to a Rasp PI 4 running venus OS not sure what settings I need to change on the MP.

i got it working thanks for your help