How to delete an installation on vrm portail because the new one is said to be already linked

hello,

I had a venus os that was working on a raspberry pi. but the raspberry has hw problems so I put the sdcard on a new raspberry. it is working great but I can add my installation on vrm portal because I am said that the installation already exist. I removed the old one but it still appears with a name modified (_deleted). so I still can’t add my new device because again it is said that it still exist… of course the connection in vrm portal to my actual device is not working.

i would like to avoid creating a new account, is there a solution to reset my account and device (I don’t have any history to save or transfert)

I have this message when I add my device (that has a new “installation id”):

“the installation with the specified identifier is already linked to your account”

problem resolved by itselft (vrm portal latency ?). this thread can be deleted, thanks