I have an off-grid installation that I set up myself, consisting of a Multiplus inverter, a SmartSolar controller, a Cerbo GX, and a SmartShunt. However, I enter read mode in the VRM portal. How can I gain administrator access? Thanks
Hi @JuanAntonio,
The first person who registers the device gets admin access.
Then anyone subsequent who tries to register is permitted as a user by the first original administrator (or invited directly by them).
In order to get admin access, you need that original installer who first registered the site to VRM to change your access level for you. Get in touch with them and ask if that is something they are willing to do.
In some cases some installers do not want their customers to be changing settings of the system without their permission, as they can do damage and affect warranties if they aren’t properly trained. So then it is a discussion and agreement between yourself and the installer what happens if something goes wrong.
You’ve said that you set it up yourself, so it’s most likely the company that you purchased the GX device from that has the access.