Global link doesn't connect to the network (despite having CatM coverage)

Q&A and troubleshooting
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1

Hi,

I’ve had a Global Link for over a year, and it’s always had a CAT M signal in its current location.
It hasn’t been connected to the network for about a week, and I’m seeing a few screens. What can I check? I’ve tried rebooting and switching between the internal and external antennas, but to no avail.

What does CEREG 2.2 mean?

I use the original Victron sim

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2

Italy is not covered:

3

Actually, coverage exists. Global Link has been working perfectly for over a year, and I also have other 1nce SIM cards for work, and they work in CAT-M.

The 1nce technician told me that coverage exists, but they can’t formalize it due to bureaucratic issues. But in fact, it works.

4

What does CEREG 2.2 mean?

That code stands for “Not registered, but the modem is currently trying to attach or is searching for an operator to register to.”. Meaning the GlobalLink can not / can no longer find a cellular network to successfully connect to.

5

I asked Victron and the official answer is that Italy is not supported/covered.

6

Hi,

Thanks for the replies.
I finally tried replacing the SIM card with another 1nce and it started working again. Strange because I was supposed to have another 4 years of service.
Anyway, it’s solved. Thanks.