Firmware version remains unchanged after "successful" upgrade: MultiPlus 48/5000/70-100

I would like to upgrade the Multiplus unit in my Easysolar I from firmware version v494 to the most recent version v552 that is presented on the remote firmware update page. I followed the process (remote update via VRM), got the thumbs-up for a successful upgrade, then uploaded the updated VE Config remote setting file. Everything went smoothly- no errors, no incompatibility message- nothing.

However, the firmware version remains the same: at v494 with no error message or alert of any kind. In my event log, it says β€œFirmware update - vader- Update firmware for MultiPlus 48/5000/70-100 from version β€˜494’ to version β€˜552’”, and β€œRemote VEConfigure upload - VEConfigure file uploaded”. What could be amiss here?

Hi @vader , welcome to Community; and nice name you have there.

Can you use Remote Console to check the firmware version?

Device list β†’ the Multi β†’ Device

Pls. post a screenshot of that page.

Hello Matthias! I agree, it is not a bad username at all! Here is the screenshot of the firmware version and also of the installation log from the last upgrade attempt, cheers.



@vader is this on beta vrm site or the normal production site?

This is on the normal VRM website. I originally posted this question in the old community website and then it was migrated here by admin. I have not tried the beta.

How weird. i have just upgraded an old easy solar site from v495 to v552 over the vrm and it was successful. This is going to be a difficult one to reproduce.
What GX do you have? Still the CCGX? Are you using 3.42 there?

Weird indeed. I have got the good old CCGX module, running firmware V2.73. I never thought that was due for updating since in VRM, the CCGX does not show in the list of devices for which a firmware update is possible; so I’ve been on V2.73 all along. Let me see about updating it first- I hope it does not have to be done manually on site…

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Should be possible to do via the remote console and online update option.
That is a looong way behind so will have issues with current VRM.

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If you can restart the unit.

I just updated the ccgx to V3.42 and then I was able to update the multiplus to V552. Then I had to update the MK3 firmware and everything went Ok. In brief then, before updating Easysolar multiplus firmware remotely via VRM, one should first update the CCGX firmware from the device menu (accessible on VRM via the Remote Console). Thanks everyone for all the answers!

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