DESS missed in VRM portal

Hello Victron team,
This morning, I noticed that my system is no longer using DESS, and I am unable to enable it again.
The system has been functioning perfectly for over 5 months as DESS.

System devices:

  • Multi RS Solar 48V/6000VA/100A
  • Cerbo GX
  • 280Ah battery + JK BMS

VRM Portal ID: c0619ab51bd1
VRM Site ID: 500196


Thanks in advance.

Tried a all devices full reboot?

A full reboot (Cerbo + Multi RS) helped.

Many thanks :slightly_smiling_face:

Great! and thanks for replying also.

I know that is very basic, but often helps trying to reboot first, sometimes even the sequence of rebooting things is required to get it operated again…

I know that DESS executes all logic in the cloud and sends settings/parameters to the Cerbo GX. Yesterday, I rebooted the Cerbo GX but did not realize that the MultiRS also needs to be rebooted.

Looks like in case of any issue, try to reboot all devices first (2-3 times) → main rule :grin:

Afaik DESS does some stuff on the Cerbo… but i am not sure.
There are some changes going on in development.

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