I’m powering a Multiplus II GX with 2 SunGold Power 48v 100 Ah batteries. They are connected via VE.CAN. My charge controllers show ‘External Control’ instead of Bulk, Absorption and Float so I know the system is taking commands from the batteries. Now, the SunGold Power batteries (SG48100M) show up in VRM as Leoch batteries, which is on Victron’s battery compatibility list. The info I’m not seeing are: 1. Details under the battery info. 2. Time To Go in VRM and 3. Consumed Amp Hours. Is the BMS just not sending that info? I do however see the remaining amp hours in the BMS monitoring software what I connect a PC directly to the batteries via RS232 to USD. Do the BMS firmware need updating?
It means the battery isn’t sending the information or is ee ding but not to the correct address on CAN that is used by Victron to then display.
So yeah, contact the battery manufacturer and see if that is what they will do if there is an update. Basically support for that falls on them.