Color Control CC GX displayed as "offline"

[jolly_jumper (Florian)]

Hi,

we have a complete Victron setup in our caravan, “attached” to the Color COntrol GX there is a Quattro Inverter etc. which does not matter for the issue I am currently facing.

I did not change anything and today I wanted to check the batter of the camper but the Color Control GX is displayed as “offline”.

But if I go into the Color Control I can see it is up&running and realtime connected (see second screenshot) but the values that usually are displayed there (battery 100%, voltage in etc) are not displayed.

I checked the caravan, connectivity is there and that also shows the detail screen indicating “realtime”.

As said, nothing was changed and caravan was not moved/accessed etc., stopped without any interaction. Loggin into the web shows me 2 messages from 2 days ago which could be the time since the system shows offline, the messages area attached.

Does anyone know whether something is going on the Victron side/servers, could not find a status page? Or does anyone have an explanation for the system suddenly not display values

anymore?

Thanx,
FLorian

[MikeD (Mike)]

1. Try rebooting the GX.
2. Also check settings>VRM>Connection status & last contact

[jolly_jumper (Florian)]

ok found the issue which does not make it better…see photo attached, it’s the error Color Control Issue #42 that indicated a defect with the internal storage.

tried to insert 16GB Micro SD Card as I was hoping that the VRM stuff then maybe gets written to the SD card but the SD card is not detected (16GB, Fat 32).

So I guess I haver to buy a new Color Control unit.

Is exchanging the COlor COntrol and replacing with exactly the same model pretty much like plug & play? I mean is it detecting the components connected and after ethernet/VRM configuration evreything is as previously or is this requiring heavy lifting from software/hardware point of view?

Cheers,
FLorian