Cannot change dess settings; message cannot turn on dess

Q&A and troubleshooting
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1

When trying to change settings in dess i always get the message “cannot turn on dess because real time data is not enabled”. But i always have real time data enabled

2

Same here but DESS is still working. I haven’t seen this popup before. Ive changed price interval from 60 to 15 min and that’s working and showing in VRM.

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3

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4

Hi all.

There was an issue in the VRM Portal that made this happen; some times.

This bug is now fixed - thanks for your reports and apologies for the trouble.

Matthijs