BMV712 VictronConnect sync intermittently fails

I have a BMV712 Smart that occasionally will fail to sync with the VictronConnect app.

When I open the app - instead of my custom name - it will show the generic name, and when I click on it, it does the

‘connecting 20..40..80..’ then the ‘Fetching Data’ comes up - and instead of that finishing in a second or 2 - it spins forever.

In that mode I can click on the ‘I’ button and it will show the unit info. I can walk over to the unit itself and read anything I need to.

This will continue for maybe hours - then the next morning or so - I bring up the list of devices and there is it - custom name - and immediately connects and fetches data. Very odd.

I actually have 2 independent house banks - so have 2 BMV712 monitors - and this only happens on one of them.

Hi,

Can you please create a Service Report when this happens and you tried to connect to the BMV? Then please attach that service report here to a reply. This might give us some more information on what is going on.

With kind regards,

Thiemo van Engelen

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