BMV-712 stopped connecting to VictronConnect App. Skips setting 71 for Bluetooth in setup menu

Q&A and troubleshooting
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1

My BMV-712 Smart Battery Monitor stopped showing up in the VictronConnect App a few days ago. My Victron MPPT still shows up fine.

I went into the Setup Menu to confirm that Bluetooth didn’t get switched off and my menu skips right over setting 71 (Bluetooth), but shows 70 & 72.

I found this same issue in the Victron Community Archive: BMV712 bluetooth not showing up

I did cycle power via removing the RJ connector for over 10seconds.

I bought this unit in March of 2024 on Amazon. S/N# HQ2318*****

Was this issue figured out or do I have a failed unit? If faulty how do I handle.

Thanks

2

Put your serial into Need support? - Victron Energy and open a Support Request, it’ll send to your distributor who’ll reach out to you for further troubleshooting/support/RMA for warranty.

3

Support Request Submitted.

Thanks