The firmware update process failed at 84%. Error code B10, timeout.
I have tried multiple times to update the firmware. Also disconnected from all power for several minutes.
The charger was working prior to the update. Now it connect to the app, requires mandatory update and flashes it’s lights.
Is it possible to get the previous firmware file to revert back to the original?
What phone do you have?
Can you try it with another phone?
Can you create a service report after the failed update and add it here?
I have a Samsung S9+. I could try on another phone, however it’s the same model.
Log file attached. FYI… I had to ZIP it, as .log wasn’t allowed to be attached.
VictronConnect_report.zip (381.2 KB)
Hi @Eclipze
Thank you for the service log. We will check it if we can find a cause for the problem. In the mean time, please do also try to update using the other phone.
With kind regards,
Thiemo van Engelen
Thanks Thiemo.
Attempting to pair to another phone has risk of losing the existed pair connection. Does the bootloader specifically support the BT re-pairing function? If not, I’d suggest to first wait for your diagnosis of the log.
Hi @Eclipze
As long as it is in bootloader, you don’t need to pair.
And all our product can store pairing information for multiple phones. So when you pair with a new phone, the old one is also still able to connect without repairing (as long as you do not change or reset the pincode using the new phone).
With kind regards,
Thiemo van Engelen
Oh nice. Perfect, thankyou!
Hi @Eclipze
Have you already tried with another phone and did it work there or did it give the same problem?
With kind regards,
Thiemo van Engelen
Hadn’t tried until now. Used an identical phone model, bought at the same time, yet it was able to do the firmware update. Quite surprised.
Charger appears functional as expected.
Thanks for your help!
I have the same issue, I’ve tried multiple phones.
I have a blue smart charger 12v 5A
Photos, video & log attached.
Ps: I obtained a new 10A version of same charger and update worded fine on new charger… but not in 5A version.
VictronConnect_report.log (616.5 KB)
Hi @TSGMark
The problem you are experiencing is a little bit different as it stays in the bootloader while all data has been sent and it should at that point go to the new application.
A cause for this could be a “sticky” button. When you keep this button pressed on startup/reboot the charger stays in the bootloader. So when the button sticks to the presses position, it always stays in its bootloader. Please try to press the button a few times to see whether this helps.
Another thing to try is try to update with another phone. This phone does not first need to pair, but it should ask for the pincode at the end of the update.
A third reason could be that the internal storage of the charger is malfunctioning. This would mean the charger is broken beyond repair and can be replaced under warranty (seeing the age based on the serial number).
So first try a power cycle after pressing the button a few times and then try an update with another phone.
With kind regards,
Thiemo van Engelen
