I sent installation id a few weeks ago and nothing. got a cerbo gx used i can access acress from my network and would like remote access . i got remote console but no vrm portal . I have the app installed and cerbo is on ethernet cable. i tryed to send xlsx file but wont…

Until it is deregistered or your request approved, yes, there is nothing you can do with it. You have to be careful who you buy from. You can try log a support call, with proof of purchase they should be able to help you but, for security purposes, that is beyond what the community can help with. …

What do you mean you “sent installation id”? Where did you send it? Have you signed up for a VRM account, and registered the unit on the VRM so that you can then access the installation? …or did you try that and got a “the VRM ID is already registered” which is always a substantial risk when buyi…

[Screenshot_20261015_183104_Chrome] I was told it was never used. I sent the information this page and nothing

Ah, okay, you entered the VRM Portal ID. The use of “sent” was confusing me there. So, to be clear, you did first verify that the Cerbo was connected to the internet and the Cerbo had established communication with the VRM, before trying to enter its VRM Portal ID into the form? And, assuming that…

Says access request fir this site is already pending. Please wait for approval. Thats as far as I got. Yes internet was put on the device. I figured i was just waiting. But 2 weeks got me wondering if I did something wrong

[image] chad: request fir this site is already pending. Please wait for approval. Thats as far as I got. A request was sent to to the admin of this site…? Was that the message? If so it was already registered somewhere. [image] chad: . i tryed to send xlsx file but wont let me. everytime…

So its a paper weight because some one lied to me. This is the ONLY reason I bought it.

[image] Administrator ändern Deutschsprachiger Bereich Dann scheint die Kohle ja locker zu sitzen… Ich habe es jetzt gelöst. Ich musste nur das Support Formular ausfüllen und dann wurde ein Foto vom Zero angefragt und schwupps bin ich Admin und der Vorbesitzer…

Access to vrm portal

DIY

dennibu 16 October 2026 16:14 10

That seems to be working really well.

Topic		Replies	Views
Administrator ändern Deutschsprachiger Bereich beginner , not-listed	20	233	1 August 2026
Installation VRM nicht abgeschlossen Q&A and troubleshooting diy , multiplus , vrm , installation , cerbo_gx	12	240	10 November 2025
VRM Portal ID bereits registriert – Freigabe erforderlich Deutschsprachiger Bereich diy , vrm , gx_device , cerbo_gx	6	180	15 February 2026
Keine Registrierung möglich Deutschsprachiger Bereich beginner , cerbo_gx	17	321	21 August 2026
Plötzlich keine Kommunikation zwischen CerboGX und VRM mehr Deutschsprachiger Bereich vrm , cerbo_gx	8	417	17 September 2025

Access to vrm portal

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