Please let us know about your experience using the community. If you’re having any issues and need help, or need to contact the community team, this is the place.
We have migrated from our old community site, now located at https://communityarchive.victronenergy.com
That community archive site is now closed to new posts and registrations.
If you want to reply to an existing topic please copy the link over to the new site, and maybe some of the content for context.
Why are we doing this?
The Victron Community had outgrown its old infrastructure, and we are decided the best solution was to move to a new home.
You will need to create a new account. Our apologies to those who have built up a solid reputation score and post history, we are confident that in the long run this disruption will be worth it.
About this new site
- New features: Improved notifications, last read awareness, and more.
- More speed! - The new site loads up to 10X faster. It’s also a better mobile experience (50% of visitors).
- Compulsory tags: We are introducing tag groups for ‘products’, ‘market’, and ‘experience level’. Each new topic will require a tag from each group. This should help finding the type of content that is most relevant to you.
- Visual changes: Expect visual layout changes as we work on the new community theme. Please use the “Site Feedback” section to share your suggestions.
- Better layout - Based on your feedback and usage we have improved the layout to help you find what you need faster, especially on longer topics.
- Better tags - We are taking the most used tags based on the last 5 years to make finding the exact content easier.
- New Show us your System category
What it means for you
Old content is, at least for now, not migrated
We have decided not to import old content to the new platform. This may come as a shock, but in the long run it is for the best. The old content will remain accessible as read only for now. Our transition plan is to maintain old links as they are for now.
We expect that new content will quickly replace the old, and we will be monitoring traffic to make sure that the best content is available on the new site.
A permanent offline backup of the old site content has been made, and the longer term future of this content will be decided later. Please share your thoughts in the new Site Feedback section.
Technical Background
Launched in 2019, the Victron community site has grown to around 160,000 users per month. Despite our efforts, page load speeds and spam attacks have degraded the user experience. After much consideration, we decided that a new platform is the best option.
The new platform, based on open-source software called Discourse, aligns with Victron’s open-source ethos. It is used by many other large communities and should support our growth for the next decade and beyond.
We look forward to your feedback and a smooth transition to our new community home.
Conclusion
We hope you enjoy it!
For any feedback on the new platform, we’re welcome to hear your opinion, there is a the New Community Feedback Category (and knowing that you’re happy with it is also good to know!)
Thank you for your continued support of Victron!
Guy Stewart - Community Manager
Matthijs Vader - CEO
A post was split to a new topic: How to add my BMS boards to Victron compatibility page?
Hello Guy, great site so far but my posts vanished, poof! Example: see attached google search. That was my question and is still indexed on Google but not on the site anymore. I have no notification from admin as to why it was removed. Please assist, thank you.
Were all accounts lost or deleted during the migration? My account was, had to reregister with same credentials. Was actually following a post regarding an overload issue with one of my sites.