Okay guys, not sure what I can do here. I have a Victron system that was last seen 8 days ago, but I still have power because my security system is still online/live!
My system is 1kw of solar panels, 200Ah of batteries, a Victron MPPT 150/45, a Phoenix 1500w inverter, and a Cerbo GX for communications. I am also running a 5g router, that the Cerbo connects to.
Now this system has been rock solid for YEARS now, with no issues. I went to check it today and nothing, it says ‘last seen 8 days ago’. However, my security system is still online, so I still have power, and still have internet, but none of my victron system is showing up.
Right now though, the Zosi security system is connected to the router with RJ45, and it still works. Since the security system works, it means that I have power, and I have connection via the 4g router.
There was a case over the last couple of days where someone lost VRM connection on PC but could still connect by VRM app on their phone. Try as many different methods as possible.
Some comments (not useful until you get connection). Have you had the recent Cerbo firmware update download automatically. Do you have “restart if VRM connection is lost” enabled.
I wanted to rule out a Wifi issue, Wifi isn’t as stable or robust as RJ45 generally in domestic environments. The CerboGX generates very little network traffic in reality in the scale of things, so can send data to the VRM on pretty poor connections.
Next question is the router connected to a hub or switch of some description, or is the router connected to the LAN RJ45 and the Zosi connected to the WAN RJ45? Most router have the option to convert the WAN to a LAN port.
Is the router mounted externally? If so where / how.
Final question where is the installation, and has it rained recently there / had high winds within the last 10 days?
It’s 1500 miles from you, but might be next door to me…lol!
I have the router, RJ45, cerbo GX. No other things.
What I’m not understanding is that the connection is still up, because I can see my security system cameras, live. So it’s just the CerboGX that is down, because I am still making power and online.
I don’t understand either, but without any answers to questions to get more information I can stick a pin in a list of probabilities and send you what it comes up with.
So:
Please provide answer to previous post.
How is the Cerbo connected to you router, Wifi/rj45?
How are the cameras connected to your router, wifi/rj45?
I understand, but what I am coming to learn here, is everything is inter-changable by some users.
Cerbo seems to be used to describe an Ekrano, CCGX, Cerbo GX and RPI and vice-versa, along with the remote console (LAN WebUI) also being referred to as the VRM.
It’s also good practice to not make a statement that leads people to provide the answer they THINK you want.
People fundamentally want to please other people, also people are poor at owning errors and omissions.
I’d personally have pointed out about not enabling auto-updates after the response, whatever it was.
I’ll leave you to resolve this issue. I suspect this is the last will hear from the OP.
Indeed, that is the challenge with anyone new to a technical environment where details and context matters.
The tools have all been designed to get accurate information quicker and easier, such as the modifications page on the GX, and even the diagnostic page on VRM.
Far easier to ask for screenshots which cover everything, including serial numbers (something that matters for all the products, particularly the GX).
Agreed, but this issue is specifically no connectivity to remote device, although some of that data will be in the VRM, if set-up, but not the settings data as offline and not recorded in detail in the VRM.
I don’t think that his outdoor router is the problem. The RJ45 cable to his Cerbo GX should also be fine. That is. If no bear came into his cabin and ripped it to pieces LOL. But seriously. The OP would have noticed I guess since his security system is still functional.
I also don’t think that weather conditions are part of the problem.
My best guess would be that the OP had automatic updates set to ON, and something went bad, or that the device ran out of storage space, or it is simply broken.
The OP posted that on June 13th and said that the device was last seen 8 days ago. Well well. When exactly was the firmware made available?
Can you log into your router? If you can once you’re in, would you be able to check the list of devices connected via LAN/WiFi? This should help us determine if the Cerbo is currently on the network.
Additionally, does your router have the functionality to ping local devices? If you can locate the Cerbo in the device list, running a quick ping would confirm if it’s responsive.
Good idea! That would be cool. What I would do in such case is to ssh into my Cerbo GX MKII and revoot it, but then again it might ad well be his router that made a booboo.
The OP also mentioned that his system is still producing energy. I guess that this means that his Cerbo GX is still operational, but lacks a functional LAN connection.
A while ago my old Cerbo GX ran out of storage space and was frozen. It stopped producing right afterwards. Had to make a trip to Norway to fix it. Expensive mistake - mine, forgot to stop logging data
First thing I would do is to see if the Cerbo is currently powered on and responsive because if its not you have a problem.
In situations where physical access to a device like a Cerbo is challenging, a strategy I’ve used successfully involves powering it with an inexpensive power supply connected to a smart switch. (yes i know but its better than the alternative) This type of smart switch can be controlled remotely via an app, allowing for easy power cycling of the device without needing physical access, provided the router is accessible and alive.
Yeah. That is what we do with a smart socket. Plugged into a 5kWh power station that gets charged up from the as well. A good piece of advice Rob are you still with us?
as well. A good piece of advice 
Rob are you still with us?