VRM update fails- "product not in library"

[wanina (walter baziuk)]

Today i tried to check for VRM updates. i get this error message
all product fail except the cerbo
this occurs on the windows app and the phone

why do i get this message?
how do i resolve

this error?

[wanina (walter baziuk)]

i have cleared the serial numbers for privacy, they are listed in my VRM portal

[lxonline (LX)]

Roll back the cerbo and try again.
Otherwise it may be best to keave it for another day

[wanina (walter baziuk)]

its working fine now. nothing changed );

[jarco]

Hi!

There was an issue today with mapping the products to their latest firmware versions, we resolved it around 16:30 CEST :).

With kind regards,

Jarco