VRM is not working

Q&A and troubleshooting
, , , ,
1

I do not know what happened.
Yesterday VRM was loading and working, but today I get login page and it is just unresponsive picture.
I cannot select a field or enter any data.
betavrm is working ok.

What did you guys change?

I suspect this is just a continuation of the “improvements” you guys make to everything.

  1. Community stopped working for me because my browser is to old and i cannot install newer one because my computer is to old.
  2. Remote console stopped working under firmware 3.50 on my iPad2 even inside my local network. Selecting GUI-v1 does not help.
  3. New GUI is not working on anything I have.
  4. Now VRM stopped working on my browser.
  5. I have to borrow my wife’s laptop to write this topic.

P.S. Tag selection is counterproductive.
Why I have to select minimum 3 tags if my topic was intended to be only about VRM.
What product should I select for VRM topic?
So now you have total mess with tags on this topic. Your fault.

2

Don’t want to put gas on the fire, but why did you upgrade to 3.50?
Can’t you revert back to a previous version? At least you will be able to have some control…

4

So your laptop cannot post to the forum? Sound like a laptop issue.

That has not got much to do with the VRM. It is hosted by a completely different provider.
As an FYI my old tablet from over 6 years ago loads the gui v2 fine.
Fixed the tags.

Don’t update a working system.

6

So what are you using exactly. Just saying its old doesn’t help troubleshooting.

I have also an old AMD machine. Switched it over to linux.

I fixed the tags on your post.

8

Whats odder is this has features the released one doesn’t.

Maybe a cache is causing issues?

11

Well if both stoppped, ,maybe the problem is on your side?

14

Well are you sure it is only a VRM issue and surely located on the victron side?

If I read, that GUI 3.50 does also not work, remote console does not work…are you sure, the update to 3.50 was completed and configured properly?
Was it an automatic update or a manually initiated?

Did you read:
Venus OS v3.50 – New User Interface, Security and Generator Improvements

And there mainly the topics for security regarding

  • HTTPS for remote console
  • VRM security options (completely disconnected, read only, full control)

Maybe there some settings were mixed up during the update?
Would explain all the stuff you are describing…

And call it censorship or whatever you want:
Blaming victron in the way you did - well it was only a question of time, when this post was deleted.

S.

16

Can’t be a real problem, VRM is “nice to have”, but you won’t die if it doesn’t work for a couple of days.

17

Hmm to stay in your language:

Your Strike#1:
Is it a login issue or an issue of the VRM?
If first : Did you ever try to connect to your VRM Profile from another computer?
→ Strike#1

Your Strike#2:
Automatic updates were enabled? Really? Well then do not wonder if the system changes unexpectedly…
What was the problem with 3.50?
Did you read the links I sent regarding security and so?
Did it came back to work after you rolled back?
Why do you need to change laptop? Is this really a victron issue?
→ Strike#2

How old is your computer and browser?
You state your laptop uses OS 10.9.5.
The last update was in september 2014…thats more tan 10 years ago???
Your browser is also yuite outdated.
So you expect victron to support that old stuff?
→ Strike#3

Your Strike#3:
You was not forced to pay if it was under warranty, so not to blame victron.
If you use a device that has no certification for your country and you decided to use them anyway? Not victron to blame.
The price for a used inverter is now lower? Thats life…not to blame victron.
→ Strike#4 #5 and #6

You are out for quite some time :wink:

Your Strike#4:
You hired a guy that does not make the job? Really victrons fault?
→ Strike#7

And now back
If the community also does not work on your computer…maybe that´s a small hint to search the reason for non responsive logins, bad gateways or non reachable remote consoles on that outdated computer and not at any other place.

20

Have you noticed that vrm is without cost and ofc without any liability ?

22

I always say that victron is not “good”, but i know no better products on this market, all products are superbly documented and conpletely transparent.

24

You complain that your old MAC (with an OS that is outdated for 10 years !!!) cannot access an up to date site with actual design but confirm that a newer one has no issue…
You have a solution: Use a new Laptop and that´s it.

In my company we had to exchange >2000 (!!!) computers that will not run WIN11 and a big bunch of them is younger than 4 (!!) years.

That´s real life and so…I am out here.

25

Hi @anon80736925
Is the same situation (inability to access VRM) on your smartphone?
Maybe you can access VRM with the help of your phone…

28

Yes, but also the products and customers have changed.

Every company has to follow the market

30

Looking at the spec, its likely a resource problem. (Not enough RAM). The CCGX struggles with the new firmware for the same reason.
Again. Keep to the older firmware for local monitoring you will be fine.

For the VRM unfortunately newer and more hardware resources are needed for that kind of information processing. Things have to move on.

32

Computer? Not so much missing as possibly not enough. The spec of the mac was less than 512mb originally?

Interesting that it is unresponsive. Which was why I thought a cache issue.
Have you tried any of the steps on the mozilla help article here.?

34

Can you switch to Chrome ?

36

Click on “proceed to …”

See what happens…

38

I’m working with Chrome, have a safe “HTTPS” connection to the Victron site.

So the problem is very probably on your side, maybe you are trying this over a VPN ??

40

We are both connecting to the same site with Chrome.

My connection works, so i see no problems at the victron side.

Can you try again, using a vpn this time ?

And ofc switch off firewall etc.