How would you react to the following situations?
On 28.11.2024 VRM works perfectly and right after Victron updates it to new version it stopped working. Now it shows only unresponsive login page.
At the same time BetaVRM is unaffected. Works as before. Now none of the VRMs are working for me. Instead fixing the main VRM, Victron applied the same change to BetaVRM making it also unusable for me.
When VRM stopped working for me, I reported it on this community. Someone from Victron staff asked me to provide my browser specifics. So far so good.
I provided required information but after more than a week there is no answer from that staff person. Additional questions remain unanswered. Strike #1.
As for Venus OS v3.50, it was automatic update.
When I reported it here, after some discussion, I was told by Victron staff to go back to the previous FW and stay there. I did and I disallowed the automatic updates. Good think I have this laptop to do it. I am now under impression that my problem is no longer important for Victron. Strike #2.
It looks like the old browsers that run, as latest, on old computers are no longer priority for the Victron staff.
I spent a lot of money on my system. One day I even payed for fixing a problem caused by faulty inverters that were under warranty. It was my decision and Victron service did not force me to do it. At that time the price was good.
Problem I now have with it is that, I was under impression that I would be able to sell my current inverters after buying the new ones. Victron warranty would apply to them. But I could not, because they, up till recently, had no latest certification in my country.
Now they have but, the price of new inverters is now so low that the price I payed for the replacement inverters is not so good anymore. It is just the retail price and no one will buy my used inverters for the retail price. Strike #3.
When I decided to make my installation bigger, I employed Victron certified distributor to do it.
One day their installer arrived, dumped the necessary equipment on my courtyard and went to the other customer. He never showed up to do the job. I had to install all myself even thou I payed for the installation. Strike #4. If you know baseball rules strike #4 would not ever happen.
This community also does not work on my computer. I have to borrow my wife’s notebook…
I do not follow what happens here as I use to on the old community. I no longer have hart to do it.
So, do not be surprised that I am no longer “very fond of” Victron and the way they treat their customers.
I wonder how long this post will stay visible?