VRM is not working

I do not know what happened.
Yesterday VRM was loading and working, but today I get login page and it is just unresponsive picture.
I cannot select a field or enter any data.
betavrm is working ok.

What did you guys change?

I suspect this is just a continuation of the “improvements” you guys make to everything.

  1. Community stopped working for me because my browser is to old and i cannot install newer one because my computer is to old.
  2. Remote console stopped working under firmware 3.50 on my iPad2 even inside my local network. Selecting GUI-v1 does not help.
  3. New GUI is not working on anything I have.
  4. Now VRM stopped working on my browser.
  5. I have to borrow my wife’s laptop to write this topic.

P.S. Tag selection is counterproductive.
Why I have to select minimum 3 tags if my topic was intended to be only about VRM.
What product should I select for VRM topic?
So now you have total mess with tags on this topic. Your fault.

Don’t want to put gas on the fire, but why did you upgrade to 3.50?
Can’t you revert back to a previous version? At least you will be able to have some control…

Firmware was updated automatically and I did not know why iPad2 was blank. After some investigation and question asked on this Community, it was suggested that I should downgraded from 3.50, and I did that the same day. I also blocked automatic update for my GX. Luckily my wife’s laptop is still compatible with latest Victron “improvements” and I was able to do it, but I am afraid that not for long, because it is 10 years old. :frowning:
My worry is, that the way those “improvements” are conducted, I soon will probably have no access to anything Victron related without spending $$$ on new computer. :frowning:

Forgot to add to my “beef list” fact that my Grafana setup stopped working some time ago.
Probably if I start from the beginning I would be able to rebuild it, but I have some health problems now and therefore no time for this.

So your laptop cannot post to the forum? Sound like a laptop issue.

That has not got much to do with the VRM. It is hosted by a completely different provider.
As an FYI my old tablet from over 6 years ago loads the gui v2 fine.
Fixed the tags.

Don’t update a working system.

I do not have a laptop. My wife has one.
I have MacPro 2.1 (8 core). (2007)

What “has not got much to do with the VRM”?
It worked on 28.11 and is not working now. Can you explain that?
Since VRM stopped loading on my MacPro it has all to do with VRM.
I do not understand your “Fixed the tags”. You only changed the tags to what you think should be.
My question was what 3 tags you want me to select when originally my question was intended to be about not working VRM?
I could not even find word VRM by searching for it.
As I stated in the beginning, your tag system is a mess.

What you mean “Don’t update a working system.
I have no say what you do with the VRM portal, and firmware in my GX was updated automatically by your system because I trusted you. Now I had this automatic update turned off because I lost confidence that whatever you upload into my system will work properly.

So what are you using exactly. Just saying its old doesn’t help troubleshooting.

I have also an old AMD machine. Switched it over to linux.

I fixed the tags on your post.

I edited my post so you will find answers there now.

Whats odder is this has features the released one doesn’t.

Maybe a cache is causing issues?

I am sorry but I do not understand the meaning of this sentence.

There was no problem up until 28.11.
I have been viewing this VRM page for years with no problem like this.
Now, instead going automatically to my page, I see login page on which nothing is active. I cannot type anything in the "e-mail address or password fields. None of the links work including Login.

My browser is Firefox 78.15.0esr (64bit) and it is the newest I can use on my MacPro.

Thank you Victron for “improving” my situation.
Thanks to your “hard work” on this problem the BetaVRM stopped working for me either.
GOOOOOD JOB.

1 Like

Well if both stoppped, ,maybe the problem is on your side?

Problem is always on the client side, don’t you think?
p.s.
My previous post did not find acceptance of the local censor.

Well are you sure it is only a VRM issue and surely located on the victron side?

If I read, that GUI 3.50 does also not work, remote console does not work…are you sure, the update to 3.50 was completed and configured properly?
Was it an automatic update or a manually initiated?

Did you read:
Venus OS v3.50 – New User Interface, Security and Generator Improvements

And there mainly the topics for security regarding

  • HTTPS for remote console
  • VRM security options (completely disconnected, read only, full control)

Maybe there some settings were mixed up during the update?
Would explain all the stuff you are describing…

And call it censorship or whatever you want:
Blaming victron in the way you did - well it was only a question of time, when this post was deleted.

S.

How would you react to the following situations?

On 28.11.2024 VRM works perfectly and right after Victron updates it to new version it stopped working. Now it shows only unresponsive login page.
At the same time BetaVRM is unaffected. Works as before. Now none of the VRMs are working for me. Instead fixing the main VRM, Victron applied the same change to BetaVRM making it also unusable for me.
When VRM stopped working for me, I reported it on this community. Someone from Victron staff asked me to provide my browser specifics. So far so good.
I provided required information but after more than a week there is no answer from that staff person. Additional questions remain unanswered. Strike #1.

As for Venus OS v3.50, it was automatic update.
When I reported it here, after some discussion, I was told by Victron staff to go back to the previous FW and stay there. I did and I disallowed the automatic updates. Good think I have this laptop to do it. I am now under impression that my problem is no longer important for Victron. Strike #2.

It looks like the old browsers that run, as latest, on old computers are no longer priority for the Victron staff.

I spent a lot of money on my system. One day I even payed for fixing a problem caused by faulty inverters that were under warranty. It was my decision and Victron service did not force me to do it. At that time the price was good.
Problem I now have with it is that, I was under impression that I would be able to sell my current inverters after buying the new ones. Victron warranty would apply to them. But I could not, because they, up till recently, had no latest certification in my country.
Now they have but, the price of new inverters is now so low that the price I payed for the replacement inverters is not so good anymore. It is just the retail price and no one will buy my used inverters for the retail price. Strike #3.

When I decided to make my installation bigger, I employed Victron certified distributor to do it.
One day their installer arrived, dumped the necessary equipment on my courtyard and went to the other customer. He never showed up to do the job. I had to install all myself even thou I payed for the installation. Strike #4. If you know baseball rules strike #4 would not ever happen. :slight_smile:

This community also does not work on my computer. I have to borrow my wife’s notebook…
I do not follow what happens here as I use to on the old community. I no longer have hart to do it.

So, do not be surprised that I am no longer “very fond of” Victron and the way they treat their customers.

I wonder how long this post will stay visible?

Can’t be a real problem, VRM is “nice to have”, but you won’t die if it doesn’t work for a couple of days.

Hmm to stay in your language:

Your Strike#1:
Is it a login issue or an issue of the VRM?
If first : Did you ever try to connect to your VRM Profile from another computer?
→ Strike#1

Your Strike#2:
Automatic updates were enabled? Really? Well then do not wonder if the system changes unexpectedly…
What was the problem with 3.50?
Did you read the links I sent regarding security and so?
Did it came back to work after you rolled back?
Why do you need to change laptop? Is this really a victron issue?
→ Strike#2

How old is your computer and browser?
You state your laptop uses OS 10.9.5.
The last update was in september 2014…thats more tan 10 years ago???
Your browser is also yuite outdated.
So you expect victron to support that old stuff?
→ Strike#3

Your Strike#3:
You was not forced to pay if it was under warranty, so not to blame victron.
If you use a device that has no certification for your country and you decided to use them anyway? Not victron to blame.
The price for a used inverter is now lower? Thats life…not to blame victron.
→ Strike#4 #5 and #6

You are out for quite some time :wink:

Your Strike#4:
You hired a guy that does not make the job? Really victrons fault?
→ Strike#7

And now back
If the community also does not work on your computer…maybe that´s a small hint to search the reason for non responsive logins, bad gateways or non reachable remote consoles on that outdated computer and not at any other place.

Strike#1
Did you try to load VRM without going trough a login page?
Login page I see is totally unresponsive.
There is no way to fill out the required information.
My wife’s laptop has younger soft and I can login to VRM on it.

Strike#2
I am not complaining that the system updated automatically.
I am complaining that Victron released new soft and uploaded as good, without testing it properly.
Remote Console stopped working on my iPad2 connected over LAN.
When this problem was brought to Victron attention they told me to roll back the FW.
I have 4 bank accounts in two countries and none of them has a security problem with my browser.
I guess VRM security must be tighter tan those of the bank. :slight_smile:

Strike#3
What is a problem in supporting that “old stuf”. Banks have no problem with it.

No I was not forced to pay. I was tricked to accept this solution.
First Victron Service told me to select the equipment from their price list, of a similar price as my stuff (they told me needs to be replaced) under warranty. I did that and waited for VS acceptance. Couple weeks later VS changed the agreement and now they wanted me to buy the selected equipment for “good price”. They come up with the “good price” and I agreed. Of course that “good price” did not include 23% of VAT. That made it less “good” but still acceptable. Since my inverters were good for non parallel system they told me that I will be able to sell them as a warranted by Victron. If I got only 50% of the retail price I would still recover the cost of buying new replacements under the deal.
And now problems started.
My inverters were installed, and approved by Power Authority, under old certificate of compliance.
Later PA requested a new certificate and Victron was very slow in providing it. Once installed, systems under old certificate were allowed by PA to be used until they break.
For that reason I could not sell my inverters because each buyer requested a new certificate.
For the same reason I could not install the new inverters and had to downgrade my system to non parallel version I build initially. So all the work and money spent in over two years was for not.
When this new certificate was finally released by Victron, prices of Victron inverters dropped almost 50%.
Now there was no way I can get the money equal to what I payed for those warranty replacements. As a result, I payed for warranty fix of my system and still do not have the system that I need for my house loads. It is a Victron’s fault.

Strike#4
I hired the certified Victron distributor/seller.

“And now back”
I already unnecessarily spent over 3200 Euros for this “good price” deal, and Victron forces me to spend more on the new computer.
Maybe for you it is just “chip change”, but for me, now retired on 200 Euros a month, is quite a lot.

p.s.
Do you think Victron did not know that they will be lowering their prices couple months after this “deal” of theirs?

How do you know that this problem will last only “couple of days”?
It is already 10 days and sill no response from Victron stuff.

Have you noticed that vrm is without cost and ofc without any liability ?

Ok, tell that to all the Victron potential clients before they chose which makers system to buy.
I am sure it will be the very positive Victron’s seling point.