Vrm / cerbo admin

[live2fish (David)]

i just bought a new used boat and we cannot get in touch with the old owner as we bought it from a company. i have the CERBO id number and any other information needed. does anyone have a good email address to email Victron. they say to go to a dealer but thee dealer in the Caribbean said go back to the original dealer or Victron and they will send a letter to old owner. if they don’t respond the will reset it. thanks in advance for all your help.

[chrigu]

Have you seen other posts like this?

Used Cerbo GX linked to another VRM account

Hi @franz151 Try asking via this method first; All going well, entering your serial number should connect you to the dealer who sold the product, who can then refer it on for recovery. If you get stuck, please report back here and I can try another way. In the long run it’s much more sustainable if the dealer network is comfortable with these kinds of enquiries, so it’s best we try that first.

With the Serialnumber you can look up the original dealer which would be the first contact in this matter. Just like your caribbean dealer said.

[live2fish (David)]

ok thanks