VRM Account Password reset

Q&A and troubleshooting
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1

Hi guys,

Don’t believe I have to start a topic about this simple thing, but I can’t seem to be able to reset my VRM account password for some reason.

I requested reset email, which I got, I clicked the link, but in this form, even if my password matches all the criteria, I still get this “Password requirements” message and the reset does not happen. I tried it on Android, Windows (Chrome, Edge), still the same. I tried different actual passwords, still the same.

Disclaimer: what is shown is not and will never be my actual password, I left it visible only so you can see the contents should be valid (I hope). If it went through with this, I would not be making this post.

Screenshot_20260318-135604
Screenshot_20260318-135604838×1075 37.8 KB

The account is new (and empty), I created it last November, but actual setup of hardware got delayed because of winter conditions and will only resume next week and I realised I don’t remember the password. I need my account linked to the original email, so that’s why I don’t want to simply abandon it and create a new one.

Any idea what simple thing I’m missing?

2

It is probably wanting a complex password of minimum length, or you are using special characters that may not be permitted.

3

Requirements are

1 capital
1 special character
And must not resemble known words.

4

Hi, it’ll be fixed soon! There’s a nice character escaping issue that we’re fixing; not difficult but requires a bit of thought.

And indeed, the example is missing a special character.

A valid password may also not contain (part) of your name. I.e Huhlak1! would also not be allowed.

With kind regards,

Jarco

5

Oh, okay. I did try adding special character to the password originally, but the one I tried was a dot, which, as it turns out, is not considered special enough, I guess. Thank you all, issue solved! :slight_smile:

6

It’s properly fixed now, we’ve also added realtime validation so you don’t have to wait until your password is correct or not.

With kind regards,

Jarco