Victron cerbo linking with dongle no internet connection

[HELLO FELLOW VICTRON USERS…
I have has an Electrician Install Solar panels Flexible Equiv = 340 Watts
The System in Installed a2 days ago, and seems to work, When the sun comes up I can see the Watts going to the batteries x 2 PROBLEM the Cerbo is Blinking blue light and the green light is on.

The Dongle Is connected with a new SIMM But it woint connect to the Internet. I went to the vodaphine shop in ALghero and they used the simm to ring my phine so it works…
Vodaphone APn number I typed in on the GX display remote contril.

The GX says Enabled etc…
the Blu tooth system works Ok close by the System…

I ahve tried connecting the Cerbo to Victron Energuy website

  1. Type in VRM number But it does not recognise EVEN the DEALER has tried back in the UK As I said I obtained Vodaphine italy APN the Dongle is aboiut 1m fromthe big from window on my nauticat.
    Any help would br a blessing Regards graham bed tome Ive had 4 days surfing the net for answers](https://)

What dongle?

Hello

I have a Dongle which Is connected to my Cerbo The Blue light is Flashing But will not connect to Internet…

I took the simm into the shop and they tested it – He used ti simm to ring my phone OT WORKED

Changed the APN number on the GX to Show vodaphone

WHEN I go on the Victron Portal and type in the VRM ID It comes up with an error

Bes t regards
Graham

Graham Downey
email gd460@aol.com

Mobile 0044 7841187097

(attachments)


What dongle??? Product name?

Hello Matthias Thanks for the Reply I;ve copied you some notes

It is Now Showing GSM Offline

I HAVE CHANGED THE APN 3 TIMES TO THE 3 DIFFERENT NAMES I HAVE THEN REBOOTED.

CERBO PORTAL ID C0619AB51993

EQUIPMENT

SERIAL NUMBER

VRM ID

CERBO

HQ2310JQ3P4

C0619AB51993

CERBO SERIAL NUMBER

Sequence of Checks.

  1. Changed the    APN  Name  to   mobile.vodaphone.it   
    
  2. Changed          APN  Name  to   wap.omnitel.it
    
  3. Changed          APN  Name to    web.omnitel.it  
    
  4. I rebooted the GX after each   change     
    
  5. I went onto the Victron Portal  Victron Energy   
    
  6. I refreshed the page    Put it the  CERBO   VRM ID   C0619AB51993
    
  7. IT did not recognize the  CERBO on the Victron Portal   Comes back with error Message
    

    However See photos of Victron portal A different Screen
    I think once you may have found a solution or more advice Let me know I can ring you too much typing

VICTRON PORTAL
Cerbo GX / Cerbo-S GX
Enter the VRM Portal ID below. Please make sure that:
a) Your installation is connected to the internet
b) Or in case of an offline installation: upload your GX file first using the upload function here

CERBO VRM ID C0619AB51993

c0619ab51993
Show details

Last updated:

2 days ago

Status:

OK

Local time:

10:39

Off

Grid

Generator

AC Loads

Idle-6 W

100.0 %

I also went onto the Portal… I input the VRM ID clicked connect It Came up with this screen WITH a MESSAGE in Bottom right corner… “This Is already been attached “

I’ve lost track with it now.

The GSM now shows Offline… WOULD THAT BE ANYTHING WITH ME TAKING OUT THE SIMM AND MAYBE NOT PUTTING IT IN CORRECTLY

As I have taken the simm out Yesterday and today to check with a different simm

Matthias I’ve lost track on what to try now… If you think You have any more answer to TRY something - Let me know I

Too Much typing for me.

I TOOK THE SIMM OUT OF THE DONGLE AND MADE A TELEPHONE CALL TO THE UK SO IT WORKS.

Thanks graham

On Wednesday 25 September 2024 at 10:14:12 CEST, Evan evan@sunshinesolar.co.uk wrote:

Hi Graham,
Further to out telephone conversation please see the reason below for the GSM unit not connecting:

Verify that the Internet shows “Online”. Reasons for the system to not go “Online” whilst properly registered on the Network are:

  1. APN not configured, contact the network operator for details.
    I

    IT DID RING

    The APN name is mobile.vodaphone.it The Guy said there is an Old one WAP.omnitel.it He did say it was an old one.

    Opened up Victron Energy .com

    Typed in VRM id C0619AB51993

    IT STILL COMES UP WITH THE SAME ERROR

I am not too sure How to upload photos SORRY IT IS A BIT DISJOINTED




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