Unable to upgrade to VRM ver. 6.14 on desktop computer or laptop (Windows 11)

Ever since I have received notification that VRM ver. 6.14 upgrade is now available, I have tried several times to upgrade both my desktop computer and my laptop. Each time the installation progress meter gets to 100% then fails with the following error code:

ShellExecuteEX failed; code1.
Incorrect function.

Can someone please tell me what steps I need to follow to troubleshoot this problem?
(note: I have successfully upgraded to this version on my mobile device)

Thank you!

What OS version is your laptop/desktop?

Windows 11 - all windows updates installed

Hi Ray. I think you’re talking VictronConnect v6.14, but doesn’t likely matter.
That error message is a Windows thing. Try googling it, you should find plenty of things to try.

Yes, VictronConnect… and I did try searching on that exact error code but I also included the word Victron into the search algorithm. I’ll try again, this time from a purely Windows error perspective.

Thanks for the response!

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