The status of my Multiplus 24/5000/120 is OFF. We can’t find a way to turn it ON.
We use a color control GX.
More details please. DC is connected? Other DC loads are working? Have you tried connecting an AC source? Any lights on the front panel?
Can you connect the the Multi with VE configure? This normally sorts that out. Otherwise from the GX menu, select device >mode> turn this to on.