Hello. As of recently I don’t receive either any push notifications through app or any email notifications, while there are alarms (visible in the log). The checkboxes for push and email notifications are on. I also noticed that there is a “mute” icon next to my email in the alarm rules while checkbox for email notifications is on.
How to solve this problem?
Have you been receiving a higher than normal amount of alarms?
There is a rate limiter you can reset
What amount of alarms is considered to be normal?
If there is a rate limiter for alarm notifications, where could I find it and how to reset it?
I think the limiter is in settings where the alarm rules are.
Usually you would have received a warning that notifications would be turned off for 24 hours when it is triggered.
Normal is a few a day. Depends on what you have set up. But if you have a few in quick succession and they repeat every time it logs (so if that is minute by minute) it will trigger the rate limiter.
I used to have a site with a battery bank that triggered alot of high cells warnings as the battery fully charged.
I do not see any alarm notification limiter settings in alarm rules. But if it turns off notifications just for 24 hours, it’s not my case as I do not receive notifications much longer.
Probaly the problem I have with notifications is related to something else?
Both mobile push notifications and email are enabled
If you run the test does it send notifications?
No
I would say more correctly. It says that it has sent but I do not receive them either through app or email
Any other ideas how to fix the problem?
Hi @VasylF ,
This should be fixed for you now - your notifications were muted (as indicated by the alarm bell) and there doesn’t seem to be a way to unmute yourself properly.
Being able to unmute yourself, and clarifying what everything means will be picked up 
With kind regards,
Jarco
Dear Jarco,
Thank you for your assistance in solving this problems. Indeed, now it works.
So do I understand correctly that currenlty, if such a problem would occur again, I would not be able to solve it myself and would need assistance from Victron’s team?
Hi,
Thanks for confirming it’s fixed!
We’ll fix this as soon as possible, such that you don’t need our assistance for this in the future!
With kind regards,
Jarco
Ok, thanks
