Dear Support Team,
Could you please advise whether it is possible to reset the registration of a Cerbo GX device linked to the VRM Portal and register it again?
I have encountered the following issue: the email address originally used to register this Cerbo GX device is no longer accessible, and I am unable to recover access to it. I have also forgotten the password for the associated VRM account.
I currently have the physical device in my possession and can provide proof of ownership if required.
Could you please let me know which support team or department I should contact regarding this matter? I would appreciate any assistance or guidance on recovering access or linking the device to a new VRM account.
Thank you in advance for your help.