I have a Phoenix 12/500 inverter. This is connected to a Cerbo GX using a VE Direct cable.
When I connect a 100 watt load on the inverter and monitor the AC load via VRM it shows no AC load.
Please can anyone advise me as to why I cannot see a 100 watt AC load on the VRM?
do you see this “AC-Load” in the Remote Console ?
Unfortunately not and it doesn’t show any AC load on the touch 50 attached to the Cerbo GX, the Phoenix Inverter appears in the device list and I can remotely turn it on and off, so there appears to be good communication between the Cerbo GX and the inverter.
FW all up to date ?
ever performed a restart ?
Can you see the inverter via Victron Connect?
All software upgrades to date on both inverter and the Cerbo GX. Whole system powered down, left for 2 mins, then restarted. Unfortunately still no change.
do you use a original VE Direct cable ?
Again … Visible via Victron Connect ?
Yes original VE Direct cable and swapped cable for another one, still no change.
Have connected a Bluetooth dongle to the inverter and the AC load shows on Victron Connect
Do you have anything else running on the VE-Direct or just the Phoenix?
This is the first time I’ve heard of such problems 
Maybe a broken VE-Direct Port … but you can turn the Inverter ON and OFF ? very strange
I have a battery protect. I have tried swapping the VE Direct ports on the Cerbo GX.
I can see the inverter in the device list on the Cerbo GX.
If I tap on the device in the device list in the remote console, the AC out reads 230V 0.2A – W
Can you call up the normal configuration of the Phoenix in Victron Connect and can you see the consumption here?
like…
and here nothing ?
Yes I can see the consumption if I connect the Victron Energy smart Bluetooth dongle.
Nothing in the Remote Console
In the box highlighted it says Inverting
but only with the bluetooth adapter …
it’s getting more and more worthy …
You can’t set anything else … it is only a simple Phoenix … sorry
It’s a Phoenix 12/500 inverter only.
I can only see the AC load when I use the Bluetooth dongle and Victron Connect.
On the remote console the box labelled Inverter/ charger say inverting. The AC load box says 0W
New device ? how old ?
maybe a broken currentsensor … but the VE Direct via cable is broken also ? why ? very strange
All approximately 9 months old
I have exchanged the VE Direct cable. Fortunately I purchased a spare.
