Pairing issue with BMV-712 Smart

Hello,
We have a caravan that has the BMV-712 Smart monitor installed, I have been unable to pair it with my Android phone that is running Android Version 14. Each time I enter the pins given 0000 1234 or 000000 it gets to 80% then keeps coming up with the screen asking for the pin number again. I am unable to reset the pin as I don’t know where the PUK number is.

Have you checked in android/bt that the bmv is not already in the list of paired components ?

Otherwise you can contact your dealer, with the seriall number he can get you the puk.

Hi,
It is not already paired, how do I get the serial number?

There should be a label somewhere, i think on the back of the display.

But there pin and puk should also be available

I have attached a photo of the display monitor we have & where it is installed, do I need to take it out

(attachments)


Thank you Ludo for your help, I have taken the monitor out and found all the info I needed & have paired successfully, pity our caravan supplier did not write down the information to give to me