Multiplus and V.E. dongle stuck initializing (initialising)

All of a sudden when using the VictronConnect app with the dongle, my Multiplus II is sticking on “Initialising”. I’ve searched a lot and have found several other people with this problem, but I don’t see any comments about the problem being resolved. Has ANYBODY had this that fixed it? If so, it would be great for you to reply so I can fix mine and others can see what the fix was when they search for this in the future!