Hello,
I recently purchased a Victron MPPT 250/85 charge controller through a German distributor. During installation, I accidentally connected the solar panels before connecting the battery bank. Unfortunately, the unit has not powered on since then – no LEDs, no signs of life.
I now know this is against the installation procedure outlined in the manual (battery should always be connected first), but I’d like to ask:
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Is this type of damage covered under the Victron warranty?
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If not, what component(s) are most likely to have been damaged by this mistake?
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What would be the estimated cost of repair or replacement (if anyone has had a similar experience)?
Any insights from the Victron team or community would be much appreciated.
Thanks in advance