MPPT 250/85 not working after connecting PV before battery – warranty question

DIY
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1

Hello,

I recently purchased a Victron MPPT 250/85 charge controller through a German distributor. During installation, I accidentally connected the solar panels before connecting the battery bank. Unfortunately, the unit has not powered on since then – no LEDs, no signs of life.

I now know this is against the installation procedure outlined in the manual (battery should always be connected first), but I’d like to ask:

  1. Is this type of damage covered under the Victron warranty?

  2. If not, what component(s) are most likely to have been damaged by this mistake?

  3. What would be the estimated cost of repair or replacement (if anyone has had a similar experience)?

Any insights from the Victron team or community would be much appreciated.

Thanks in advance