Globallink 520 lost all BT connections

Q&A and troubleshooting
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1

My Globallink 520 lost all it’s BT connection just a day ago. And its name was reset in the direct connection tab in the app.

Was unable to open it in the app. Power off/on = no change. Ignore BT device on iOS = unable to login with my custom PIN. PIN was reset to 000000 and it’s forgot all it’s smart device connections. Had to restore everything.

Does this ring a bell to any of you?

2

Hi @cstenger

This might be caused by a internal storage corruption. When this is detected, it reverts back to the default configuration. We are investigating if this behavior can be improved in the future.

With kind regards,
Thiemo van Engelen.