Failure to establish bluetooth connection to smart shunt with Android

My Android V14 phone failes to connect to my Victron smart shunt. I created a service report, but can’t see how to copy and paste to here. (Shold be simple, I know) but wont let me copy.
I have been through the troubleshooting steps. Unpaired and reconnected, Restarted phone, reset PIn. It gets to 95% and then fails. Can connect fine to my Victrom 240V battery charger and Regulator. Can connect OK to smart shunt with Androis tablet. Note that I am not using the tablet when trying to connect with the phone. I have the service report saved in a draft email on my phone but cant copy it to post here. Any suggestions welcome.

Save the report to a txt file and add that you your post.
image

Hi Matthias, The file that gets auto saved when I create the report from the phone will not download on the phone. Screen shot from phone attached. I suspect that it is something that I am doing wrong, but can’t see what!

Attached is a copy of my service report, I hope.

Hi @GR1

It seems that your phone (Nokia G11 Plus) is also fitted with a UNISOC chip and we have seen problems before with this manufacturers chips. We are trying to detect this and apply a workaround but this one slipped through the net. Unfortunately this means that there is not much that you can do at this moment, except connect to the SmartShunt using a different device. We will change VictronConnect such that this specific model is also recognized and that the workaround is applied.

Kind regards,
Thiemo van Engelen

Hi Thiemo and thanks for the fast reply. At least I know the problem now. I thought that it was something I was doing wrong and it was very frustrating.
The strange thing is that I have successfully connected to the Smart Shunt in the past with the Nokia. The failure this time happened when I rest the password. I have uninstalled the app and re installed, done all the points in the help file to no avail.
Surprisingly, the same Nokia connects to my Victron Smart Solar charge controller without issues.
Any other hacks that I might try at this stage?
Thanks for your help.
Graham

Hi @GR1

There is nothing that we know that might help the situation. When you do find something, we would really like to know. But we hope to release a new VictronConnect in a few weeks that solves the problem for the Nokia G11 Plus.

The fact that you can connect to other equipment might be caused by the version of the internal dongle of the SmartSolar. When it is an older version, it does not have support for newer Bluetooth Low Energy features that we try to leverage. And it is this “new” functionality that gives problems with the UNISOC chipsets.

Kind regards,
Thiemo van Engelen

Thanks for your help Thiemo
I shall wait for the new Victron connect upgrade.