Cerbo Not showing up in VRM

DIY
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1

I am experiencing a issue with a Cerbo GX showing up in my VRM.
I am the admin of the account.
The Cerbo is showing connected to the VRM portal from its user interface.

When we add the device, it says administrator will be notified, but we do not receive an email to approve (not in SPAM either)

Any suggestions on what to do next?

2

This isn’t uncommon when buying from online users. While you are the VRM admin, it would appear the cerbo was previously registered by someone else.
Follow the support link in our guidelines for help.
If you do a search, you will find existing topics on this subject.